Outlook - Recall Messages

This article will guide you through recalling an e-mail. There are limitations to recalling sent e-mail messages and are listed below.

Messages can only be recalled for Outlook for Desktop on Windows Clients only. macOS and Outlook Web Mail in the browser are not supported.
- Please see the recommendation for setting a send delay on your messages. This will allow you time to cancel the message if an error is realized within the provided time to cancel.
Messages can only be recalled between Office 365 tenants, recipients using Gmail, Yahoo etc. cannot be recalled.
Messages once opened by the recipient cannot be recalled.
Messages once recalled will be attempted over a 24-hour period. If the message cannot be retrieved during this time frame a failure notification will be sent.
Messages sent en-masse IE) 500 recipients or more can take up to 5 minutes to process.

Recalling a Message in Outlook

Locate the message in your Sent folder in Outlook and Double click it to pop out the message.
Locate and click Actions in the ribbon menu and select Recall This Message.
Select Delete unread copies of this message. Check the box to let you know if the action succeeded or failed.
You will receive an e-mail from Office365reports@microsoft.com with a report of the recall action.

Setting a Delay for Sent Messages

Instructions for macOS Outlook Clients

Open Outlook and Click Microsoft Outlook in the menu bar in the top left of your display. Altenative you may press command and the comma key simultaneously ( ⌘ + ,).
- Select Settings
- Select Composing
- Set your delay value up to a maximum of 20 seconds
- Once set, after sending a message a pop up will appear in your Outlook at the bottom providing the option to undo and save the message in the Draft folder.

If you have need of further assistance or questions, please submit a ticket via the Service Desk.