Jamf Connect FAQs

Welcome To The Jamf Connect FAQ Page

This article will help familiarize you with Jamf Connect with it's purpose, what to expect and general use. If you have any questions not covered in this topic please submit a ticket with the Service Desk.

Jamf Connect is an account synchronization tool that will keep the password for your Mac and the password for your domain account the same. When you perform your 90 day password change Jamf Connect will observe this and prompt you for credentials to update your Mac so you only login with one password.

Lets Take a Look At The Jamf Connect Tool

The Jamf Connect tool can be accessed in your menu bar at the top of your screen. There are a few options available here, lets go over them.

Connect - Manually reauthenticate to sync your password
Change Password - Launch a web interface with instructions how to update your 5.11 account password
Get Software - Launch Self Service. Self Service contains commonly used Applications, Printers, Updates, Bookmarks and Troubleshooting Tools
Get Help - Launch a browser to the 5.11 Service Desk to submit a ticket, check your pending tickets, submit a service request for hardware or software or browse our self help knowledgebase

What's Changing & What To Expect

Jamf Connect will modify the behavior and experience of how you login to your machine and the options available.

The login screen is now replaced with a familiar login page with some options at the bottom and top right corner. I will cover a few of the options needing explanation

WiFi Selection Top Right Corner - You can select and authenticate to available WiFi networks. Note: Password unprotected networks will be unavailable - See Local Login
Local Login - If a secure WiFi or local network connection is unavailable you may login here with your domain credentials
Refresh - Refreshes the login window during internet connectivity issue scenarios
Help - Opens the 5.11 Service Desk to submit a ticket for login assistance. Note: An active network connection is required to use this option

Upon successful authentication, a second window will appear to synchronize your Mac password with your domain credentials.

If your local password you use to login to your Mac does not match your current domain credentials you will be prompted for the current login password.

You'll now be logged into your desktop and begin using your machine.

Exceptions

This process will be a little different in the following scenarios, a name change has been applied for your account or your local account name does not match your UserID. Do not worry, Jamf Connect takes this into consideration to make sure your account is linked properly. Here is what to expect when logging in if you fall under the above scenarios.

Upon successful authentication you will receive a notice with the create account option. Enter your domain credential once more and select Create Account
A window with available accounts will appear, select Connect under your account and then Create Account
If your local password you use to login to your Mac does not match your current domain credentials you will be prompted for the current login password
You'll now be logged into your desktop and begin using your machine

If you experience any trouble with this process or have any questions please contact us at the Service Desk